The most crucial part of Grace's job is working to schedule patients for a time that is convenient for them and ensuring that the appointment(s) fall within the appropriate amount of time required by the physician. Grace states that is why all scheduling requests are handled on an individual basis. There are some patients who require appointments within a few days, and Grace makes sure that happens.
"I love everything about working in the Breast Center; the staff, the environment, and the patients," Grace said. "You get to know a little about each patient that you interact with, and it makes you feel good when you see them doing well. It is a very interesting field to be involved in, as I get to see how patients progress from their initial visit, to follow ups after treatment is completed."
Sally Howell, Grace's manager in Diagnostic Radiology and Breast Center Scheduling, commented that Grace is a dedicated, committed employee. "Her focus is 100% on the patient experience. Grace has strong work ethics and will do whatever it takes to get the job done and has a great sense of humor. Putting all these together, Grace is a perfect fit for Smilow."